Returns & Refunds

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

General Return Policy (except for knife & sword category, tinctures, coffees, and teas)

Most items purchased from our store can be returned within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:

  • The item is in new, unused, and resalable condition

  • All original packaging, tags, and accessories are included

  • You have proof of purchase (order number or receipt)

Exceptions

  • Herbal tinctures, coffees, and teas have a separate return policy (see below)

  • Personalized or custom-made items cannot be returned unless defective

  • Perishable goods cannot be returned

Herbal Tinctures, Coffees, and Teas

Due to the nature of herbal products, coffees, and teas, we cannot accept returns on opened packages of herbal tinctures, coffees, and teas. Unopened tinctures, coffees, and teas may be returned within 14 days of delivery if the seal is unbroken. Prior to returning any herbal tincture, coffee, or tea, be sure to contact us at support@alitmove.com to ensure that you are returning the product correctly.

Holiday Extended Returns

Items purchased between December 1 and December 31 can be postmarked for return until January 31 of the following year, giving you extra time for holiday gift returns.

How to Initiate a Return

  1. Contact us within 30 days of delivery

  2. Provide your order number and reason for return

  3. We'll provide you with return instructions and a return authorization if applicable

Refund Process

  • Once we receive and inspect your return, we'll process your refund

  • Refunds will be issued to the original payment method

  • You should see the refund within 5-10 business days, depending on your bank

  • Original shipping costs are non-refundable unless the return is due to our error

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product)

  • We recommend using a trackable shipping service to ensure the safe return of your item

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including shipping costs. We reserve the right to refuse returns that don't meet our policy guidelines. If you have any questions about our return policy, please don't hesitate to contact us.

Restocking Fees

While most items can be returned without additional charges, certain products may incur a restocking fee:

  • A 15% restocking fee may apply for: (1) items in specific categories, such as large appliances, and furniture, or (2) when items are not returned for a valid reason.

  • The restocking fee will be deducted from your refund amount.

  • Restocking fees do not apply to items returned due to our error or if they arrive damaged or defective.

Exemptions from Restocking Fees:

  • Grocery items

The restocking fee helps cover the costs associated with inspecting, repackaging, and restocking returned items. We will clearly indicate which items may be subject to a restocking fee at the time of purchase.

When Restocking Fees Apply (15% of purchase price)

When purchased items are not returned for a valid reason, the applied restocking fee will be 15% of the purchase price paid for the item(s), not including taxes.

Restocking fees will apply in the following return scenarios:

  • The item has been opened or used

  • The original packaging is damaged or missing

  • The item is returned more than 30 days after delivery (but within our extended return window)

  • The item is in a category subject to restocking fees, as mentioned above

We reserve the right to adjust our restocking fee policy. Any changes will be clearly communicated on our website and will apply only to purchases made after the change is announced.

Return and Refund Policy for Knife & Sword Category

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. As with any product, there can be a lot of different reasons that you may want to return a knife, sword, or other self-defense product.

Here is how we handle returns:

Reason for return: Damaged/defective item:

If you receive defective or damaged product please take the following steps:

  1. Save all packing material and contact us within 72 business hours from receiving the order by either calling us at 1-707-607-6452 or sending an e-mail to support@alitmove.com.

  2. Please provide your full name, order number, pictures of the damaged product and packaging along with a description of the defect or damage.

  3. Once you notify us of of the defect or damage in shipping, we will contact you and begin the return process.

Upon assessment of the damaged or defective product, we will provide you with a RA# (Return Authorization Number).

— !!Do not send anything back until you receive an RA# and approval for processing!!—
Upon approving a defective item replacement, we will email a return shipping label to the customer. The email should be received within the next 24 business hours, and no longer than 48 business hours. If you think it has been more than 48 hours, please contact us. Once receiving the label, please print the label out and clearly fix it to the package for return. The defective or damaged item should already be repackaged into the original shipping box with all original packing materials, paperwork, or other articles originally included.

A RA# (Return Authorization Number) will be issued for processing return. The RA# must be clearly written on the box in several places using a permanent marker and large font. We will not accept any packages for return unless they have the identifying RA# clearly written on the package. After preparing the package for return, please take it to the respective shipping company for which the label was created.


Once we have received and processed the Returned shipment, we will promptly reship a replacement. We apologize for any inconvenience. You must return the item promptly within 10 business days of the RA# being issued. After 10 business days, RA#s expire and are no longer eligible for processing. We value your patience and please do not hesitate to call us if you have further questions.

All returned items will be tested upon arrival. If the item is reported defective or damaged and is found to be in sound working order there will be a 20% restocking fee charged to your credit card.

We reserve the right to refuse any returns.

Reason for return: Damaged Items via Use or Abuse:

Customer assumes all responsibility for any items damaged during use. We are not obligated to accept any returns on items damaged by customers. We reserve the rights to distinguish items damaged in transit, defective, or damaged by customers.

Please call ahead before attempting to disassemble, assemble, repair, or otherwise modify any products. Attempting to service a product will void any possibility of returning, refunding, or crediting the product back to you.

Reason for return: Wrong Item Shipped:

If you receive the wrong merchandise, please save all packing material and contact us within 72 business hours. Call us at 707-607-6452 or e-mail support@alitmove.com and include your full name and order number. You must save all packing material in the condition which it was received. Once you notify us of the wrong merchandise, we will contact you and begin the reshipping process with our shipping company.

Do not send us back merchandise without our approval. The RA# must be written on the outside of all boxes on the items that customer is authorized to return; otherwise returns will not be accepted. The return must be received within 10 business days after the RA# has been issued. RA will expire at the end of 10 business days and returns will not be accepted.

To obtain an RA# please call us at 1-707-607-6452 or e-mail support@alitmove.com. We will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork.

We are not obligated to accept any returns of product submitted more than 72 business hours after the products have been delivered to the customer. If we made 1 delivery attempt and the package was not ready on the 1st attempt, the customers are liable to send the item back to us at their cost.

Reason for return: Exchanges & Unsatisfied Customers:

We stands behind all products and offer a 30-Day Money-Back Guarantee.  However, all returns are subject to a 20% restocking fee (unless specified reason above pertains). Exchanges & Unsatisfied customers are welcome as long as they are done within 72 business hours of receipt of merchandise. Anyone exchanging or unsatisfied with their products will have to pay the shipping cost when we have to reship their product/products. If for any reason a customer would like to exchange or are unsatisfied with their product/products, they will have to ship it back to us and the original shipping cost for exchanges or unsatisfied product/products will not be reimbursed.

Returns or exchanges require that you obtain a Return Authorization # (RA #) from us before shipping any item(s) back to us. The RA# must be written on the outside of all boxes on the items that customer is authorized to return; otherwise returns will not be accepted. The return must be received within 10 business days after the RA# has been issued. RA will expire at the end of 10 business days and returns will not be accepted. Any unsatisfied item returns or exchanges must be returned in its original condition, with original packaging and labeling, and not tampered with or modified.

We reserve the right to refuse an item return at any time for any reason.

Reason for return: Refused Packages:

Customers who refuse to accept shipments of their orders from www.a-lit-move.com are still bound to all policies agreed upon when placing their order and shall be liable for all return shipping charges accrued plus a 20% restocking fee as well as Customs fees, duties and taxes for importing/exporting product. Shipping costs for unsatisfied products without a valid Return Authorization (RA) #will not be reimbursed.

Note: Don't forget to write the RA number on the box.